Fix common issues step by step.
Password reset email not arriving
Find missing password-reset messages and get a working link without creating a second account.
4 min read
Expired password reset links
Reset links expire for security. Request a new one and complete it in a single session.
3 min read
Login problems
Resolve failed sign-ins caused by credentials, MFA, cookies, or an expired session.
5 min read
MFA issues
Fix multi-factor authentication problems so you can sign in without weakening your account.
Upload failures
Recover when Add Documents fails validation, stalls, or reports a failed batch.
OCR problems
Improve text extraction when scans are unreadable, empty, or poorly recognized.
Timeline not updating
Get Timeline to reflect new documents and events after uploads or edits.
Duplicate events on Timeline
Clean up repeated Timeline events caused by re-uploads or overlapping suggestions.
Missing documents
Locate files that seem to disappear after upload, case switches, or Move to Trash.
Search not finding files
Improve search hits when filenames, OCR text, or case context do not match your query.
Export failures
Retry and recover when export jobs fail, stall, or produce incomplete downloads.
Slow processing
Understand why organization takes time and what you can do while Sera works.
Browser compatibility
Use a modern, up-to-date browser with cookies enabled for the best SeraCase experience.
Large PDF uploads
Succeed with big PDFs by respecting size limits, splitting binders, and allowing extra processing time.
Session expired
Sign in again safely when your session ends, and reduce surprise logouts.