Password reset email not arriving
Find missing password-reset messages and get a working link without creating a second account.
Overview
If you requested a password reset but nothing appears in your inbox, the message is often delayed, filtered, or sent to a slightly different address than the one on your account.
Why this feature exists
Account recovery should feel calm and predictable — especially when you need access to case materials.
Symptoms
- No reset email after several minutes
- Email appears in Spam or Promotions
- You receive mail for other apps but not SeraCase
Likely causes
- Spam or junk filtering
- Typo in the email address used for the request
- Corporate filters delaying automated mail
- Temporary mail-provider delay
Step-by-step
- 1
Wait two to five minutes
Delivery is usually quick, but some providers queue automated messages briefly.
- 2
Check Spam, Junk, and Promotions
Search for “SeraCase” or “password” and mark the message as Not spam if found.
- 3
Confirm the exact account email
Request the reset again using the address you used at signup — aliases and plus-addresses must match.
- 4
Request a fresh link
Submit password reset once more. Use the newest email; older links may expire.
- 5
Try another network or device
If a workplace filter is aggressive, request the reset from a personal network, then sign in.
Best practices
- Add SeraCase to your contacts so future security mail is trusted.
- Complete the reset promptly when the email arrives.
Productivity tips
- After resetting, enable MFA so future access is stronger than password alone.
Common mistakes
- Requesting many resets in a row and using an older link.
- Creating a new account instead of recovering the existing one.
When to contact support
Contact support if no email arrives after checking spam, confirming the address, and retrying once — and you are certain the account exists.
Frequently asked questions
How long should I wait?
Most messages arrive within a few minutes. If nothing appears after 10–15 minutes, check spam and retry once.
Can support reset my password for me?
Support can guide recovery but will not ask you to email your password. Use the in-product reset flow.
Screenshots
Illustration placeholder — product screenshot coming soon.
Password reset email not arriving screenshot placeholderHelpful links
Related articles
- Expired password reset links
Reset links expire for security. Request a new one and complete it in a single session.
- Login problems
Resolve failed sign-ins caused by credentials, MFA, cookies, or an expired session.
- Session expired
Sign in again safely when your session ends, and reduce surprise logouts.
- MFA issues
Fix multi-factor authentication problems so you can sign in without weakening your account.
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