Missing documents

Overview

Documents rarely vanish without a cause. They are usually in another case, still processing, filtered out of the current view, or sitting in Trash during the recovery window.

Why this feature exists

Finding materials quickly reduces stress when you need a specific order or message.

Symptoms

• File uploaded but not visible in Evidence
• Search cannot find a known filename
• Document existed yesterday and is gone today
• Preview link fails

Likely causes

• Wrong case selected
• Upload still processing or failed
• Item moved to Trash
• Filename differs from what you remember
• View filters hiding certain types

Step-by-step

1. 1

   Confirm the case

   Switch cases in the sidebar and check Evidence for each matter you use.

2. 2

   Check Add Documents history

   See whether the batch completed, partially failed, or is still processing.

3. 3

   Search by keyword and date

   Try partial filenames, party names, or approximate upload dates.

4. 4

   Look in Trash / My Data

   Restore items still inside the recovery window.

5. 5

   Re-upload only if necessary

   If the file never landed and is not in Trash, upload again from the original source.

Best practices

• Use clear filenames before Add Documents.
• Avoid duplicate uploads that clutter Evidence.

Productivity tips

• Check Evidence Gaps — sometimes the “missing” piece is a known gap rather than a lost file.

Common mistakes

• Re-uploading repeatedly into the wrong case.
• Skipping Trash before assuming permanent loss.

When to contact support

Contact support if a completed upload is missing from the correct case and Trash, and re-upload of the same source also fails to appear.

Frequently asked questions

Screenshots

Helpful links

• Evidence
• Add Documents
• My Data
• Evidence Gaps

Related articles

• Can I restore deleted files?

  Yes — during the Trash recovery window. After that window, deletion becomes permanent.

• Search not finding files

  Improve search hits when filenames, OCR text, or case context do not match your query.

• Upload failures

  Recover when Add Documents fails validation, stalls, or reports a failed batch.

• What is permanent deletion?

  Permanent deletion removes materials after the Trash recovery window ends — and cannot be undone.