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Troubleshooting5 min readUpdated Aug 3, 2026

Login problems

Resolve failed sign-ins caused by credentials, MFA, cookies, or an expired session.

Overview

Most sign-in issues come from an incorrect password, MFA challenge problems, blocked cookies, or a stale browser session. Work through these steps before creating a duplicate account.

Why this feature exists

Getting back into your case workspace should be straightforward when something goes wrong at the door.

Symptoms

  • Invalid email or password errors
  • Sign-in spinner that never completes
  • Redirect loops back to the login page
  • Sudden logout right after success

Likely causes

  • Incorrect password or Caps Lock
  • MFA code mismatch or clock drift
  • Browser blocking cookies or storage
  • Expired or cleared session
  • Using a different email than the one registered

Step-by-step

  1. 1

    Confirm email and password carefully

    Retype credentials slowly. Try the password reset flow if you are unsure.

  2. 2

    Complete MFA if prompted

    Enter the current authenticator code. If codes fail, see MFA issues.

  3. 3

    Allow cookies for SeraCase

    Sign-in needs cookies/local storage. Disable strict blocking for this site temporarily and retry.

  4. 4

    Try a private window or another browser

    This rules out extensions or corrupted site data.

  5. 5

    Clear site data for SeraCase only

    Remove cookies for this site, then sign in again with a fresh session.

Best practices

  • Use a password manager to avoid typos.
  • Keep MFA device time set to automatic.

Productivity tips

  • Bookmark Home after a successful login so you land in the right place next time.

Common mistakes

  • Creating a second account with a similar email.
  • Disabling all cookies globally and expecting sessions to stick.

When to contact support

Contact support if credentials and MFA are correct, a clean browser still fails, and you cannot complete password reset.

Frequently asked questions

I still cannot sign in — what next?

Reset the password, confirm MFA works, then try a clean browser profile. Contact support if access still fails.

Screenshots

Illustration placeholder — product screenshot coming soon.

Login problems screenshot placeholder

Helpful links

Related articles

  • Password reset email not arriving

    Find missing password-reset messages and get a working link without creating a second account.

  • Expired password reset links

    Reset links expire for security. Request a new one and complete it in a single session.

  • MFA issues

    Fix multi-factor authentication problems so you can sign in without weakening your account.

  • Session expired

    Sign in again safely when your session ends, and reduce surprise logouts.

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