What can we help you with?
Guides, FAQs, and troubleshooting — written for calm, confident use of SeraCase.
Categories
Getting Started
Create your account, open a case, and find your bearings.
Cases & Documents
Add documents, organize files, and keep materials tidy.
Timeline & Evidence
Build chronology, link evidence, and track tasks.
Ask Sera
Chat with Sera, use What Sera Found, and work with AI safely.
Insights
Case Insights, evidence gaps, and continuous review.
Export & Data
Exports, trash, restore, legal hold, and retention.
Security & Privacy
Encryption, privacy, MFA, and the Trust Center.
Account
Settings, password, sessions, and notifications.
FAQ
Clear answers to the questions we hear most often.
Troubleshooting
Fix common issues step by step.
Release Notes
What’s new in SeraCase (updated as we ship).
Popular articles
Getting started with SeraCase
Learn how SeraCase helps you organize documents, build a timeline, and prepare next steps — calmly and securely.
5 min read
Creating your first case
Open a private case workspace and set it up for success.
3 min read
Uploading documents
Add PDFs, photos, emails, and scans to your case so Sera can organize them into a clear timeline and evidence library.
4 min read
Working with Timeline
Build and refine a clear chronology of what happened — dates, events, and the documents that support them.
5 min read
Ask Sera
Ask questions in plain language about your documents, timeline, and next steps — without treating answers as legal advice.
4 min read
What Sera Found
Review Sera’s recommended next steps after she looks across your case — prioritized calmly, for you to accept or dismiss.
3 min read
Recent articles
Who is responsible for uploaded documents?
Users are responsible for ensuring they have authority to upload materials. SeraCase stores and organizes content but does not decide legality.
2 min read
Account settings
Find and update the account controls that keep your SeraCase workspace personal and secure.
3 min read
AI features and limits
Understand what Sera can help with — and the boundaries that keep AI use safe and honest.
4 min read
Ask Sera
Ask questions in plain language about your documents, timeline, and next steps — without treating answers as legal advice.
4 min read
Browser compatibility
Use a modern, up-to-date browser with cookies enabled for the best SeraCase experience.
3 min read
Can I export everything?
Yes. Export builds downloadable packages of your case materials for backup or sharing with counsel.
3 min read
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Getting started with SeraCase
Learn how SeraCase helps you organize documents, build a timeline, and prepare next steps — calmly and securely.
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Understanding Home
Home is your command center — cases, insights, and recommended next steps.
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Uploading documents
Add PDFs, photos, emails, and scans to your case so Sera can organize them into a clear timeline and evidence library.
4 min read
Ask Sera
Ask questions in plain language about your documents, timeline, and next steps — without treating answers as legal advice.
4 min read
Product tours
Replay a guided walkthrough anytime.