Session expired
Sign in again safely when your session ends, and reduce surprise logouts.
Overview
Sessions expire for security after inactivity, when you sign out elsewhere, or when browser data is cleared. You will need to sign in again to continue — your case data remains in your account.
Why this feature exists
Short-lived sessions protect sensitive materials on shared or idle devices.
Symptoms
- Sudden return to the sign-in page
- “Please sign in” or unauthorized errors
- Upload or export stops mid-flow
- Actions fail until you refresh and log in
Likely causes
- Idle timeout
- Signed out from Sessions / another device
- Browser cleared cookies
- Password or MFA change invalidated sessions
- Privacy extensions removing site storage
Step-by-step
- 1
Sign in again
Use your email, password, and MFA if enabled. Then return to Home.
- 2
Resume unfinished work
Check Add Documents or Export jobs — restart only items that did not complete.
- 3
Review active Sessions
Sign out unfamiliar devices from Sessions or Security settings.
- 4
Allow persistent cookies for SeraCase
If logouts happen every few minutes, privacy settings may be wiping storage.
- 5
Avoid shared-device auto-fill surprises
On shared computers, sign out when finished and do not save passwords in the public profile.
Best practices
- Sign out on shared devices every time.
- Keep MFA enabled even if sessions feel inconvenient — security wins for legal files.
Productivity tips
- Before long uploads or exports, confirm you are signed in and the connection is stable.
Common mistakes
- Assuming expired sessions deleted documents — they did not.
- Working indefinitely in a background tab without noticing logout.
When to contact support
Contact support if sessions expire within minutes despite allowing cookies, using a current browser, and having no conflicting extensions.
Frequently asked questions
Did I lose my uploads?
Completed uploads remain in your case. Only in-progress transfers may need a retry after you sign in again.
Screenshots
Illustration placeholder — product screenshot coming soon.
Session expired screenshot placeholderHelpful links
Related articles
- Login problems
Resolve failed sign-ins caused by credentials, MFA, cookies, or an expired session.
- MFA issues
Fix multi-factor authentication problems so you can sign in without weakening your account.
- Export failures
Retry and recover when export jobs fail, stall, or produce incomplete downloads.
- Is my information secure?
Yes. SeraCase is built so your case materials stay private to your account, encrypted in transit and at rest.
Was this helpful?