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Troubleshooting3 min readUpdated Aug 3, 2026

Browser compatibility

Use a modern, up-to-date browser with cookies enabled for the best SeraCase experience.

Overview

SeraCase is designed for current versions of major browsers. Outdated browsers, aggressive privacy extensions, or blocked storage can break sign-in, uploads, and downloads.

Why this feature exists

Most “site broken” reports resolve with a supported browser configuration.

Symptoms

  • Layout looks broken or buttons do nothing
  • Uploads fail only in one browser
  • Sign-in loops or blank pages
  • Downloads never appear

Likely causes

  • Outdated browser version
  • Extensions blocking scripts, cookies, or downloads
  • Private mode restrictions
  • Unsupported legacy browsers
  • Corrupted site data

Step-by-step

  1. 1

    Update your browser

    Install the latest Chrome, Edge, Firefox, or Safari version available for your device.

  2. 2

    Allow cookies and site data

    SeraCase needs storage for sessions. Add an exception if you use strict tracking prevention.

  3. 3

    Disable conflicting extensions temporarily

    Ad blockers or script blockers can interfere with uploads and auth — test in a clean profile.

  4. 4

    Try a private window as a test

    If a private window works, clear site data for SeraCase in your normal profile.

  5. 5

    Switch browsers if needed

    Confirm whether the issue is browser-specific before assuming an account problem.

Best practices

  • Keep automatic browser updates on.
  • Prefer a dedicated profile for important legal work.

Productivity tips

  • Pin Home, Add Documents, and Ask Sera for one-click access.

Common mistakes

  • Using an ancient OS browser that no longer receives security updates.
  • Blocking all cookies and expecting persistent login.

When to contact support

Contact support if current major browsers all fail the same flow after disabling extensions and allowing cookies.

Frequently asked questions

Is mobile supported?

Yes for modern mobile browsers, though large PDF uploads are often easier on desktop.

Screenshots

Illustration placeholder — product screenshot coming soon.

Browser compatibility screenshot placeholder

Helpful links

Related articles

  • Login problems

    Resolve failed sign-ins caused by credentials, MFA, cookies, or an expired session.

  • Upload failures

    Recover when Add Documents fails validation, stalls, or reports a failed batch.

  • Export failures

    Retry and recover when export jobs fail, stall, or produce incomplete downloads.

  • Session expired

    Sign in again safely when your session ends, and reduce surprise logouts.

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