Clear answers to the questions we hear most often.
Can Sera make legal decisions?
No — Sera helps you organize and prepare. Legal decisions remain with you and qualified counsel.
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Does Sera replace a lawyer?
No. Sera helps you organize and prepare; she does not replace a lawyer or provide legal advice. SeraCase is valuable whether you work with counsel or manage preparation independently.
Who is responsible for uploaded documents?
Users are responsible for ensuring they have authority to upload materials. SeraCase stores and organizes content but does not decide legality.
Is my information secure?
Yes. SeraCase is built so your case materials stay private to your account, encrypted in transit and at rest.
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Where are my documents stored?
Documents live in private cloud storage tied to your account — not public links or shared folders.
Can others access my case?
No. Cases are private to your account. Other SeraCase users cannot open your case.
How does encryption work?
Files are encrypted with AES-256-GCM before storage; traffic to SeraCase uses TLS.
No. Sera organizes, explains, and suggests next steps — she does not make legal decisions.
No. Sera is an AI case assistant for organization and preparation — not a substitute for a licensed lawyer.
How accurate is OCR?
OCR works best on clear, upright, high-contrast scans. Blurry photos and handwriting reduce accuracy.
Can I restore deleted files?
Yes — during the Trash recovery window. After that window, deletion becomes permanent.
What is permanent deletion?
Permanent deletion removes materials after the Trash recovery window ends — and cannot be undone.
How long are documents stored?
Documents remain in your account until you delete them or a retention policy you configure takes effect.
How does What Sera Found work?
What Sera Found surfaces prioritized recommendations after Sera reviews your case materials.
Can I export everything?
Yes. Export builds downloadable packages of your case materials for backup or sharing with counsel.
What file types are supported?
PDFs, common images (JPEG, PNG, HEIC, WebP, GIF), and plain text (.txt) — up to size limits per file.
What are legal holds?
A legal hold preserves case materials and blocks destructive deletion while preservation is required.