Can I restore deleted files?
Yes — during the Trash recovery window. After that window, deletion becomes permanent.
Overview
Move to Trash soft-deletes materials and keeps them recoverable for a limited period (typically 30 days, based on your retention settings). Restore from Trash/Data Center before the purge date.
Why this feature exists
Mistakes happen under stress. A recovery window prevents accidental permanent loss.
Step-by-step
- 1
Open Data / Trash
Go to Settings → My Data (Data Center) and find items in Trash.
- 2
Restore before the purge date
Restore while the recovery window is open. After permanent deletion, files cannot be recovered.
Best practices
- Double-check the item name before Move to Trash.
- Note the purge date shown in confirmation dialogs.
Productivity tips
- If you are unsure, archive via Export first, then trash.
Common mistakes
- Waiting until after the recovery window to look for a file.
- Confusing Move to Trash with permanent deletion.
Frequently asked questions
Can I restore deleted files?
Yes, while they remain in Trash during the recovery window. After permanent purge, restoration is not available.
Does legal hold affect trash?
Active legal holds can block destructive actions. Release holds only when appropriate — see legal holds FAQ.
Screenshots
Illustration placeholder — product screenshot coming soon.
Can I restore deleted files? screenshot placeholderHelpful links
Related articles
- What is permanent deletion?
Permanent deletion removes materials after the Trash recovery window ends — and cannot be undone.
- What are legal holds?
A legal hold preserves case materials and blocks destructive deletion while preservation is required.
- How long are documents stored?
Documents remain in your account until you delete them or a retention policy you configure takes effect.
- Missing documents
Locate files that seem to disappear after upload, case switches, or Move to Trash.
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