Multi-factor authentication

Overview

Multi-factor authentication (MFA) asks for a second proof at sign-in — typically a code from an authenticator app or similar method. It’s one of the highest-value security steps you can take for a sensitive workspace.

Why this feature exists

Passwords leak. MFA protects your documents even when a password is guessed or stolen.

Step-by-step

1. 1

   Open Security settings

   Go to Settings → Security (or your security center) while signed in.

2. 2

   Start MFA setup

   Follow the prompts to connect your authenticator or chosen second factor.

3. 3

   Store backup codes safely

   If backup codes are offered, save them offline somewhere only you can access.

4. 4

   Sign out and verify

   Sign in again once to confirm MFA works before you need it in a hurry.

Best practices

• Enable MFA early — ideally when you create your account.
• Don’t screenshot MFA codes into unsecured chat threads.
• Keep access to your authenticator device protected with a device passcode.

Productivity tips

• Set up MFA the same day you upload your first sensitive documents.

Common mistakes

• Losing backup codes and the authenticator device at the same time.
• Disabling MFA for convenience on a shared computer.

Frequently asked questions

Screenshots

Helpful links

• Security settings
• Sessions
• Trust Center

Related articles

• Is my information secure?

  A calm overview of how SeraCase protects your case materials — encryption, private cases, and practical steps you control.

• Password reset

  Regain access safely when you forget your password — and harden the new one afterward.

• Account settings

  Find and update the account controls that keep your SeraCase workspace personal and secure.

• Can other users access my case?

  Your case is private to your account — here’s what that means, and how sharing should work instead.