Version: 1.3
Effective date: 16 August 2026
These Terms of Service (“Terms”) form an agreement between you and Seracase AI Limited (“SeraCase,” “we,” “us,” or “our”).
Legal entity: Seracase AI Limited
Business address: British Columbia, Canada
Contact: legal@seracase.ca · support@seracase.ca
By creating an account or using SeraCase, you agree to these Terms. If you do not agree, do not create an account or use the service.
These Terms govern access to and use of the SeraCase website, applications, APIs, and related services. Affirmative acceptance of the then-current Terms, Privacy Policy, and AI Disclaimer is required before account creation. Material updates that require re-acceptance are handled as described in Section 22.
- You must have legal capacity to enter a contract.
- You must be at least 18 years of age.
- You must provide accurate account information and keep it updated.
- You are responsible for safeguarding your credentials and for activity under your account.
SeraCase is an AI-assisted case organization and case intelligence platform. Features may include document storage, OCR, summaries, timelines, evidence organization, intake interviews, drafting support, financial disclosure organization, official government form discovery, exports, and related tools. Features may change, be limited, or be unavailable over time.
SeraCase is designed to help individuals organize, understand, and prepare legal information — whether working independently or alongside a lawyer, mediator, or other legal professional.
- SeraCase is not a law firm and does not provide legal representation.
- Sera (the AI assistant) is not a lawyer.
- SeraCase does not provide legal advice.
- Using SeraCase does not create a lawyer–client, solicitor–client, fiduciary, or other professional relationship.
- Outputs are organizational and informational aids only.
- SeraCase does not assess the merits, value, legal sufficiency, admissibility, privilege, relevance, or strategy of any matter or material.
- Nothing in the service substitutes for advice from a qualified lawyer who can assess your circumstances and applicable law.
- AI-generated summaries, timelines, recommendations, drafts, and other outputs may be inaccurate, incomplete, outdated, or inappropriate for your circumstances.
- You must independently verify all AI-generated content before relying on it.
- You remain solely responsible for your legal decisions, filings, submissions, communications, and deadlines.
- SeraCase does not calculate, monitor, or guarantee court deadlines, limitation periods, hearing dates, filing requirements, or service requirements. Verify those independently with the court, applicable rules, or qualified counsel.
- Do not file, swear, send, or share generated materials without human review.
Some AI and automation features may be experimental or iteratively improved. Experimental features may change or be withdrawn. They remain subject to these Terms and the AI Disclaimer.
- You retain ownership of content you upload or create in your account.
- You grant SeraCase a limited, non-exclusive licence to host, store, process, analyze, reproduce, format, display, and transmit that content solely as needed to provide, secure, and support the service for you.
- We do not claim a broad promotional licence to publish your case materials for marketing.
- Identifiable case documents are not used to train third-party foundation models without separate express consent, subject to verified provider contract settings described in the Privacy Policy.
Your representations about uploaded content
By uploading or submitting content to SeraCase, you represent and warrant that:
- you own the content or have sufficient legal rights to upload, store, process, and share it with SeraCase for the purpose of using the service;
- uploading the content does not infringe another person’s intellectual property, privacy, or other rights;
- uploading the content does not violate applicable law;
- uploading the content does not violate court orders (including sealing or non-disclosure orders you are bound by);
- uploading the content does not violate confidentiality or contractual obligations you owe to others.
SeraCase does not review every upload to determine whether it is legally permissible. SeraCase may remove content that violates these Terms or applicable law when it becomes aware of a violation or as required by law.
You must not:
- use the service for unlawful purposes;
- upload content you are not authorized to use;
- upload malware or attempt to compromise security;
- access another person’s account without authorization;
- scrape or overload the service in a way that impairs availability;
- fabricate evidence or use outputs to mislead a court or third party;
- harass, threaten, or unlawfully surveil others;
- reverse engineer the service except where permitted by applicable law.
You must not upload or store material that is illegal to possess or distribute, that violates another’s rights, or that you are ordered not to disclose (for example, sealed materials you are not entitled to process). You are responsible for complying with court orders and confidentiality obligations.
SeraCase software, branding, documentation, and non-user content are owned by SeraCase or its licensors. These Terms do not transfer ownership of SeraCase IP to you. Feedback you provide may be used to improve the service without obligation to you.
Case files may contain information about other people. You represent that you have a lawful basis to upload and process that information for managing your matter, and you must not use SeraCase to publicly disclose private third-party information without authority.
We strive for reliable service but do not guarantee uninterrupted, error-free, or always-available operation. Maintenance, outages, and third-party dependency failures may occur.
You are responsible for maintaining independent copies of important source documents and for using appropriate professional and emergency channels. SeraCase is not a records-preservation service, court registry, emergency service, deadline-management service, or substitute for your own backup system.
We may suspend or terminate accounts that violate these Terms, create security risk, or are inactive where permitted. You may request account deletion through in-product tools (where available) or by contacting support. Residual copies may persist for a limited period in backups or where retention is required by law or legal hold, as described in the Privacy Policy.
SeraCase offers a paid plan at CAD $29 per month or CAD $199 per year, plus applicable taxes. Subscriptions renew automatically for the same interval until cancelled. Stripe processes subscription payments; SeraCase does not store full payment-card numbers. Prices, renewal timing, and any tax will be shown before purchase.
New accounts receive seven days of free access with up to three uploaded files. No payment card is required for this free access, it does not automatically convert to a paid subscription, and no charge occurs unless you affirmatively purchase a plan.
Cancelling a paid plan stops its next renewal, while paid access continues through the end of the current billing period. When an account is paused or no longer entitled to paid or trial access, existing information remains available for review, but it cannot be changed. Uploads, exports, and Sera features are unavailable. Account and document deletion is scheduled for three months after access is paused, subject to legal holds, mandatory retention, security requirements, and limited provider backup retention. You may also request earlier deletion through available account controls. Refund terms are described in the Refund Policy.
Personal information is handled as described in the Privacy Policy. Security practices are summarized in the Security Notice and Trust Center. No online service is perfectly secure.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SERACASE DOES NOT WARRANT THAT OUTPUTS ARE ACCURATE, COMPLETE, OR FIT FOR FILING OR LEGAL USE.
Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable consumer protection laws.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERACASE AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND SUPPLIERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LEGAL OUTCOMES, ARISING FROM YOUR USE OF THE SERVICE OR RELIANCE ON AI OUTPUTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERACASE’S TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO SERACASE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
These limits do not apply where prohibited by law, including liability that cannot be limited for fraud, willful misconduct, or mandatory consumer rights.
Without limiting the above, SeraCase is not responsible for losses arising from missed deadlines, procedural errors, filing or service failures, evidentiary decisions, disclosure of information you were not authorized to upload, decisions made by lawyers or other professionals, third-party services, unauthorized account access caused by compromised user credentials, or your failure to keep independent copies and verify outputs. You acknowledge that the fees reflect this allocation of risk.
Claims must be brought against Seracase AI Limited and not personally against its shareholders, directors, officers, employees, contractors, or agents, except where applicable law does not permit that limitation.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Seracase AI Limited and its shareholders, directors, officers, employees, contractors, and agents from third-party claims, liabilities, damages, judgments, losses, costs, and reasonable legal fees arising from your unlawful or unauthorized content, misuse of the service, violation of these Terms, infringement of another person’s rights, or use of outputs without required review. SeraCase may control the defence and settlement of an indemnified claim, and you agree to provide reasonable cooperation. This section does not require a consumer to indemnify SeraCase for SeraCase’s own conduct where prohibited by law.
SeraCase is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, labour disputes, internet or cloud-provider outages, power failures, or government actions.
These Terms are governed by the laws of the Province of British Columbia and applicable Canadian federal law, without regard to conflict-of-law rules. Subject to mandatory consumer rights, the parties submit to the exclusive jurisdiction of courts of competent jurisdiction in courts located in British Columbia, Canada.
Before starting a claim, each party agrees to give the other written notice describing the dispute and requested resolution and to allow 30 days for a good-faith attempt to resolve it, unless urgent injunctive relief or a statutory deadline makes that impracticable. This process does not restrict rights that cannot legally be waived.
If any provision is unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy, AI Disclaimer, Security Notice, and any accepted order forms or plan terms, are the entire agreement regarding the service and supersede prior understandings on that subject.
We may update these Terms. Material changes that require re-acceptance will be presented in-product (for example via the legal acceptance gate). Continued use after required acceptance constitutes agreement to the updated Terms. Version numbers are shown on the Terms page and recorded with your acceptance.
- Support: support@seracase.ca
- Legal notices: legal@seracase.ca
- Security: security@seracase.ca
- Privacy: privacy@seracase.ca