Version: 1.4
Effective date: 14 October 2026
SeraCase offers a paid plan at CAD $29 per month or CAD $199 per year, plus applicable taxes. Stripe processes payments.
New accounts receive seven days of free access with up to three uploaded files. No payment card is required. The free period does not automatically convert to a paid subscription, and you will not be charged unless you affirmatively purchase a plan.
You may cancel through Account → Billing. Cancellation stops the next automatic renewal. Paid access continues through the end of the monthly period already purchased, subject to applicable law.
You may cancel through Account → Billing. Cancellation stops the next automatic renewal. Paid access continues through the end of the annual period already purchased. Cancelling does not automatically refund an unused portion of the annual term, except where required by law or expressly approved under this policy.
Contact support@seracase.ca for duplicate charges. We will investigate and refund erroneous duplicate charges where confirmed.
If SeraCase is not right for your case, email support@seracase.ca within 30 days of your first paid charge for a full refund. No explanation is required. The guarantee applies once per customer and does not cover renewal charges, charges made more than 30 days before the request, or accounts closed for fraud, abuse, or a violation of the Terms of Service. Mandatory rights under applicable law continue to apply.
If a sustained technical failure prevents material access to paid features, contact support. Remedies may include a service credit or partial refund consistent with applicable law.
Nothing in this policy overrides mandatory consumer or subscription rights under applicable British Columbia or Canadian law.
1. Use in-product billing tools where available, or email support@seracase.ca.
2. Include the account email and approximate charge date. No explanation is required for an eligible first-charge request under the 30-day guarantee.
3. We may verify identity and transaction details.
A cancellation notice sent to support@seracase.ca is sufficient if it clearly identifies the account and states the intention to cancel. We will confirm cancellation by email. Users should retain that confirmation.
Approved refunds are submitted to Stripe promptly and commonly appear within 5–10 business days, although timing depends on the payment method and financial institution.
Cancellation stops future automatic renewal. Paid access remains active through the purchased period. Once access is paused, existing information is review-only: changes, uploads, exports, and Sera features are unavailable. Account and document deletion is scheduled for 90 days after the pause, subject to legal holds, mandatory retention, security requirements, and limited provider backup retention. See the Privacy Policy.