AddSC
Account3 min readUpdated Aug 3, 2026

Notifications

Stay informed about important account and case activity without letting alerts become noise.

Overview

Notifications help you notice security events, product messages, and meaningful case activity. Keep essential alerts on — especially security-related — and tune the rest so SeraCase stays calm rather than loud.

Why this feature exists

Missed security messages are risky; constant noise is exhausting. Balanced notifications protect both safety and focus.

Step-by-step

  1. 1

    Open Settings

    Go to Settings and find notification preferences for your account.

  2. 2

    Keep security alerts enabled

    Sign-in and security notices should stay on whenever available.

  3. 3

    Tune product updates to your comfort

    Choose which informational messages you want so Home and email don’t overwhelm you.

  4. 4

    Confirm your email is correct

    Notifications can’t help if they go to an old address.

Best practices

  • Treat unexpected security emails seriously — sign in and review sessions if something looks wrong.
  • Don’t disable all notifications permanently to “get peace”; silence only nonessential categories.

Productivity tips

  • Check Inbox and What Sera Found in-product for case recommendations; use email alerts mainly for security and critical notices.

Common mistakes

  • Ignoring security emails as marketing.
  • Filtering all SeraCase mail to spam.

Frequently asked questions

Are recommendations the same as notifications?

Not exactly. What Sera Found and Inbox are in-product recommendation surfaces. Notifications are alerts about account or product events, depending on your settings.

I’m not receiving emails. What should I check?

Confirm your account email, check spam, and review notification preferences in Settings. Contact support if security messages still don’t arrive.

Screenshots

Illustration placeholder — product screenshot coming soon.

Notifications screenshot placeholder

Helpful links

Related articles

  • Account settings

    Find and update the account controls that keep your SeraCase workspace personal and secure.

  • What Sera Found

    Review Sera’s recommended next steps after she looks across your case — prioritized calmly, for you to accept or dismiss.

  • Sera Inbox

    Review organization suggestions and Sera-driven items in Inbox before they change your case.

  • Password reset

    Regain access safely when you forget your password — and harden the new one afterward.

Was this helpful?